Privacy Policy
Introduction
This policy sets out the privacy and data collection policy of Rapid Response North West and explains how we use your personal information which may be collected from your use of our website at www.rapidresponsenw.com and from our interaction with you. By visiting the Website or providing your information to us, you consent to our processing of your personal information in accordance with this privacy policy.
About us
We are Rapid Response North West, our registered Charity number is 1183502 and our postal address is Rapid Response North West, 22 Celtic Road, Meols, Wirral Merseyside, CH47 7BR.
We are the “data controller” of your personal information, responsible for processing it in accordance with the Data Protection Act 1998
What information do we collect about you?
If you are contacting us, We may collect and process the following data about you which may include personal data to the extent an individual can be identified from the information itself or from other information in, or likely to come into, our possession:
names, personal addresses, telephone number(s) and email address(es);
In addition to the personal data we collect as explained above, we may collect other information about your visits to our site and about your computer. Such other information collected may include, but will not be limited to; traffic data, location data, weblogs, the resources that you access when you access our site, when you leave our site, your IP address, your operating system and browser type.
How long do we keep your information?
In accordance with our legal data protection and privacy obligations, we will only retain your information for as long as we actually need it to achieve the purpose(s) for which we obtained it in the first place.
How will we use your information?
We may use your information in the following ways:
to notify you about changes to Our services. This may include, but not be limited to, mail, email, website, telephone and SMS;
to carry out research and statistical analysis for the purposes of improving and enhancing Our services;
to respond to your queries, suggestions or complaints, for administration purposes (including your access to our Website);
to help personalise your experience of our Website;
to monitor the use of Our website;
to collate, analyse and report on aggregate, anonymised personal information about users of Our website;
to maintain Our business records and keep a record of all the above activities;
How will we monitor and record your correspondence with us?
We may monitor and record calls, emails and SMS messages between you and us for quality control, for training purposes, to improve our services and to keep a record of what was agreed.
Will we share your information with third parties?
We may disclose your personal information to third parties for the following purposes:
Where material is uploaded or posted by you on our website violates the rights of a third party.
Where it is necessary to do so to provide the services required by you.
Where we have your consent to do so.
if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to comply with our Terms & Conditions and other agreements We have with you; or to protect the rights, property, or safety of Rapid Response North West, Our members, or others.
Links to third party websites
This website contains links to third party websites not controlled by us. These sites are not covered by this privacy policy and we are not responsible for, and do not have control over, these third parties or their privacy practices. You should review the applicable terms of use and privacy policy for any such third party site. Please contact them directly for more information about their privacy practices.
How do we protect your information?
The security of personal data is important to us. We maintain appropriate administrative, technical and physical safeguards to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access, use and all other unlawful forms of processing of the personal data in our possession.
Access to your information, correction and unsubscribing
You have the right to request a copy of the personal data comprised in any information that we hold about you. If you would like a copy of some or all of the personal data We hold about you, please contact us at Rapid Response North West, 22 Celtic Road, Meols, Wirral, Merseyside, CH47 7BR or info@rapidresponsenw.org In order to process your request We may make a charge of £15 to cover any associated administrative costs. We may also ask for proof of your ID.
We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove personal data you think is inaccurate by contacting us.
We hope you will be happy with the way we handle your personal data but if not you have the right to complain to the Information Commissioner if there is a problem – for more information visit www.ico.gov.uk
Please note that your legal rights under the Data Protection Act 1998 only apply to information to the extent it contains your personal data. Some of the information we collect and process about you does not contain personal data.
Changes to this privacy policy
We may amend this privacy policy from time to time. Future updates will be posted on our website. If you do not agree to any of the changes, please do not continue to use the Website.
This policy was last updated on 5th April 2020.